The nice thing about this process improvement case study is that it illustrates the various components and stages very effectively. Initially it identifies the basic drivers behind the process improvement (inherent system problems and frustrations), the people involved and how they are affected and restricted by the existing systems, the team approach to problem identification, action planning and implementation (DMAIC), and finally a demonstration of the “after” position with clear measurable results in terms of service improvement and customer benefits. Anyway, enough words, watch the clip…

• This entry was posted on Tuesday, December 25th, 2007 at 10:55 am and is filed under Quality Improvement
• Print This Post
• Return to top

Subscribe to Capable People

With your preferred program using our  RSS feed, or subscribe with your Email address below and never miss a post!