Capable Blog is hosting the Curious Cat Managament Improvement Carnival. In this round up I’ve chosen a number of articles on behavioural themes. Hope you enjoy them

8 ways to get total involvement by Jon Miller: “How do we get total involvement from our people in the good things?”

Total company involvement by Peter Abilla: “Most vision or mission statements are hollow, uninspirational artifacts.  Sloganeering, as it were: they sound good, but fail to mobilize a team”

The limits of customer involvement by Shaun Sayers: “I’m noticing a growing tendency for an over-use of certain platitudes, such as “customer involvement” and “leadership” without much of an attempt to add substance, or give any clues as to what that may add up to in terms of planning, implementation or measurement”

The trouble with performance reviews by Jeffrey Pfeffer on Curious Cat: “Managers don’t like giving performance appraisals and employees don’t like getting them …”

Elegance and encapsulation by Peter Abilla: “Hiding unnecessary information from a customer is good business. Have you ever had an interaction with a business, where your goal was to get served, but instead the business shares their problems with you?”

Japanese CEOs and Leadership by Mark Graban: “We were lacking in the scope and speed of dealing with various problems and issues, and for that I am sorry,” Mr. Watanabe said, adding that the global economy won’t recover soon”

• This entry was posted on Monday, July 20th, 2009 at 9:20 am and is filed under Quality Improvement Carnivals
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