Comments on: Why doesn’t the “Quality Community” get it? http://blog.capablepeople.co.uk/2010/02/why-doesnt-the-quality-community-get-it/ Just another WordPress weblog Fri, 02 Dec 2011 12:08:33 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Hashik http://blog.capablepeople.co.uk/2010/02/why-doesnt-the-quality-community-get-it/comment-page-1/#comment-19717 Hashik Sat, 15 Jan 2011 10:24:28 +0000 http://blog.capablepeople.co.uk/?p=1486#comment-19717 I totally agree with Rob. I have seen many companies does one MRM for the sake of satisfying the CB auditors. I do not really know why they love to maintain two seperate system far from each other. Such a wonderful frame work of clause of 5.6.2 & 5.6.3 is seldom understood by the so called Senior Managers.... I totally agree with Rob. I have seen many companies does one MRM for the sake of satisfying the CB auditors.

I do not really know why they love to maintain two seperate system far from each other.

Such a wonderful frame work of clause of 5.6.2 & 5.6.3 is seldom understood by the so called Senior Managers….

]]> By: Understanding customer focus | Capable People Blog http://blog.capablepeople.co.uk/2010/02/why-doesnt-the-quality-community-get-it/comment-page-1/#comment-8016 Understanding customer focus | Capable People Blog Wed, 25 Aug 2010 09:40:27 +0000 http://blog.capablepeople.co.uk/?p=1486#comment-8016 [...] posts I have suggested that some people who work in the quality field might not have the most holistic or balanced view in the world. I get the impression many just can’t see the totality of business dynamics, [...] [...] posts I have suggested that some people who work in the quality field might not have the most holistic or balanced view in the world. I get the impression many just can’t see the totality of business dynamics, [...]

]]> By: quality and efficiency | Capable People Blog http://blog.capablepeople.co.uk/2010/02/why-doesnt-the-quality-community-get-it/comment-page-1/#comment-8015 quality and efficiency | Capable People Blog Wed, 25 Aug 2010 09:39:42 +0000 http://blog.capablepeople.co.uk/?p=1486#comment-8015 [...] a month ago I published an article on this blog entitled “Why doesn’t the quality community get it?”. The article was subsequently re-published by the Chartered Quality Institute (CQI) on their site, [...] [...] a month ago I published an article on this blog entitled “Why doesn’t the quality community get it?”. The article was subsequently re-published by the Chartered Quality Institute (CQI) on their site, [...]

]]> By: Quality and efficiency « Get ISO? Blog http://blog.capablepeople.co.uk/2010/02/why-doesnt-the-quality-community-get-it/comment-page-1/#comment-4298 Quality and efficiency « Get ISO? Blog Sun, 04 Apr 2010 13:16:53 +0000 http://blog.capablepeople.co.uk/?p=1486#comment-4298 [...] compelled to let you all in on it About a month ago I published an article on this blog entitled “Why doesn’t the quality community get it?”. The article was subsequently re-published by the Chartered Quality Institute (CQI) on their site, [...] [...] compelled to let you all in on it About a month ago I published an article on this blog entitled “Why doesn’t the quality community get it?”. The article was subsequently re-published by the Chartered Quality Institute (CQI) on their site, [...]

]]> By: shaun http://blog.capablepeople.co.uk/2010/02/why-doesnt-the-quality-community-get-it/comment-page-1/#comment-3865 shaun Fri, 12 Mar 2010 18:35:45 +0000 http://blog.capablepeople.co.uk/?p=1486#comment-3865 Check out the reaction this got when the CQI re-posted it on their blog http://thecqi.info/2010/02/why-doesnt-the-quality-community-get-it/ Maybe I should apologise ..... .... Naaaah Check out the reaction this got when the CQI re-posted it on their blog

http://thecqi.info/2010/02/why-doesnt-the-quality-community-get-it/

Maybe I should apologise …..

…. Naaaah

]]> By: shaun http://blog.capablepeople.co.uk/2010/02/why-doesnt-the-quality-community-get-it/comment-page-1/#comment-3589 shaun Sun, 21 Feb 2010 18:13:16 +0000 http://blog.capablepeople.co.uk/?p=1486#comment-3589 Yeah Rob, I agree, but my point is that the poor quality manager would get more respect if he tried to understand the higher level organisational goals (especially the financial ones) and asked the question "what could my department do to make that happen?" You must know where I'm coming from on this. Check out any of the LinkedIn discussion threads, or the IRCA Forum and there are countless individuals bleating on about these uncommitted senior managers, yet they also seem to expect these managers to do all the running and come to them after some sort of mysterious epiphany. Given that management is all about trying to make the right choice (given the available options) we also need to be grown up and accept that none of the choices may be completely desirable. In fact there may occasionally be only two choices, "bad" and "worse". In that situation, the "quality decision" is the former, even given its drawbacks. This is one of the realities of management that is not, so far as I can make out, ever acknowledged in any quality education program Yeah Rob, I agree, but my point is that the poor quality manager would get more respect if he tried to understand the higher level organisational goals (especially the financial ones) and asked the question “what could my department do to make that happen?”

You must know where I’m coming from on this. Check out any of the LinkedIn discussion threads, or the IRCA Forum and there are countless individuals bleating on about these uncommitted senior managers, yet they also seem to expect these managers to do all the running and come to them after some sort of mysterious epiphany. Given that management is all about trying to make the right choice (given the available options) we also need to be grown up and accept that none of the choices may be completely desirable. In fact there may occasionally be only two choices, “bad” and “worse”. In that situation, the “quality decision” is the former, even given its drawbacks.

This is one of the realities of management that is not, so far as I can make out, ever acknowledged in any quality education program

]]> By: Rob http://blog.capablepeople.co.uk/2010/02/why-doesnt-the-quality-community-get-it/comment-page-1/#comment-3588 Rob Sun, 21 Feb 2010 17:53:13 +0000 http://blog.capablepeople.co.uk/?p=1486#comment-3588 Quality shouldn't been seen as separate from the way a company does business. For example, a separate "management review" just for quality issues, held annually which presents a backwards look over the year. NO! Get yourself into the board-room and put quality on the agenda at each meeting. As long as quality is seen as something which happens in parallel to the way a business functions then the poor quality manager is doomed! Quality shouldn’t been seen as separate from the way a company does business. For example, a separate “management review” just for quality issues, held annually which presents a backwards look over the year. NO! Get yourself into the board-room and put quality on the agenda at each meeting. As long as quality is seen as something which happens in parallel to the way a business functions then the poor quality manager is doomed!

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