How many people really understand “root cause”? How many people really make a serious attempt to apply clause 8.5.2c of ISO 9001 in the correct spirit? How many auditors (presumably for a quiet life) are quite prepared to be complicit in this charade?

These questions and more are considered by Mike Mickelwright in this funny little video clip. We ALL know what he is talking about, right?

• Tags: corrective action, ISO 9000, ISO 9001, ISO 9001 audit, ISO 9001 auditing, ISO 9001:2008, root cause
• This entry was posted on Monday, July 19th, 2010 at 8:21 pm and is filed under Auditing, ISO 9000, Quality Improvement Carnivals
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