Capable Blog (Business Process Quality Improvements)

The perils and pitfalls of customer feedback. Too much info ... too little info ... and then there's this

Thanks to Rob at Learn Sigma for highlighting this example of what can only be described as customers taking the piss. Pardon the French

Customers ... salt o' the earth, and we love 'em all

But what do we always say?

Keywords: service, satisfaction, quality, marketing, language, innovation, customer, creativity, cool, behaviour

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