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Recent Articles
Deming's inconvenient truth
ISO 9001:2008 - Proposed changes
ASQ India - Quality First June 2008 Issue
Kansei engineering
Manager or moron?
Measuring customer satisfaction
Management responsibility - A Deming's eye view
Corporate Manslaughter
The customer is king ... but is he always right?
ISO 9001 and the process approach
Private message to the Pune QLA group, May 2008
Auditing continual improvement - a "how to" guide
How Starbucks could really improve
Management improvement piggy style
A risk-based approach to internal audit planning
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