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It just works (Curious Cat) : "the Kano Model of Customer Satisfaction is an excellent way to view customer expectations" ...
James Bond & Six Sigma (Learn Sigma) : off the wall metaphors are great, aren't they?
Attitude and the Psychology of Queueing (shmula) : a lesson in customer psychology via Mr Magorium's Wonder Emporium
Six sigma and the laissez-faire of politics (isixsigma) : six sigma and the politics of plastic bag over-use
Reduce risk of failure - draw from mistakes (brain based business) : a lesson in risk taking, mistakes and the learning process
Notes from the book - four days with Dr Deming (Scott Hassler): a great summary of some vital lessons to come out of this publication
Just a bowl of brains (Evolving Excellence) : a different take on the old "just a pair of hands" mindset
Lay the first foundation of humility (Gemba Panta Rei) : operational excellence the St Augustine way
How do we sustain kaizen results? (Get Boondoggle) : some tips for doing just that
Cosmic ordering (Rachel Elnaugh) : If you like your business improvement with just a dash of "new age" ...
Five leadership tactics to make 2008 a pivotal business year (Fusion Authority) : be warned, it starts with "get rid of low performers" ...
Motivation for smart people (Steve Pavlina) : more of a personal development article, but why not?
British Airways calls for customer service improvement (Customers are always...) : and about time
On vertical collaboration (Unfolding leadership) : Unpicking the psychology and dynamic of the reporting line