Capable Blog (Business Process Quality Improvements) :: Customers are always ... capable blog on the road

Recent Articles

Previous:	ISO 17021 and auditor's technical expertise
Next:	Deming on Performance Appraisal

Customers are always ... capable blog on the road

by Shaun Sayers on Tue 22 Apr 2008 09:41 AM BST | Permanent Link | Cosmos

Find my guest post here. It's a short post in which we explore the truths and half-truths of various customer service cliches and maxims.

Normal service will resume in a couple of days ...

Keywords: palma, maria, standards, service, satisfaction, quality, motivation, Management, improvement, experience, delight, customer, care, branding, behaviour

Posted to:

Main Page

Customer Relationship Management

Comments

Post a comment

Re: Customers are always ... capable blog on the road

by Maria Palma on Tue 22 Apr 2008 06:28 PM BST | Permanent Link

Hi Shaun,

It was fun to have you as a guest! Thanks so much ;)

Re: Re: Customers are always ... capable blog on the road

by shaun sayers on Thu 24 Apr 2008 08:39 AM BST | Permanent Link

Thanks Maria - you can return the favour sometime

I liked your post of today linking quality and customer service, so maybe something on that theme? Or an update on the Starbucks soap opera - its very interesting and you seem to have an inside view on events

Shaun

Trackbacks

TrackBack URL:
http://blog.capablepeople.co.uk/blog/_trackback/3653381

No trackbacks found.

Post comment:

Format Type:
	Convert newlines
	Receive comment notifications for this article
Subject:

Comment:

Comment verification:

Please enter the text you see inside the graphic to post your comment:

You are not currently logged in. If you would like your user information to be displayed with your comment, please enter your login information below.

Username:
Password:

If you would like to post contact information on your comment, please enter your information into the optional fields below:

Contact information:

Name:
URL:		example: http://yourdomain.com
Email:

Please note: email will not be displayed on the site, only for the blog owner. If logged in, URL will only be used.