Now I won’t kid you. This is not an easy watch. Deming, for all his qualities, is clearly not a fabulous orator. In this short presentation he outlines some of his views on motivation in the workplace. He describes his belief about the existence of intrinsic human motivation. It isn’t clear whether he believes it can be created, but it is clear that he believes it can be destroyed. I particularly enjoy his reference to top management as “forces of destruction”. I think we have all at some time or other seen how that works

Anyway, as I say, stick with it. It’s worth five minutes of any quality management professional’s time